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Officer M.R

Your presentation was clear and direct, which is the easiest way for us to retain the information given.  Typically, training such as this is completed by watching a video presented by the Commission on Police Officer Standards of Training (P.O.S.T.) This was far more personable by having you there to answer questions.

Recently, I was called to the police station lobby to assist a citizen with his severely autistic brother. By attending your class, I used a redirection technique you taught by simply offering water to the person as a way to break down barriers perceived on both ends. This worked, and I was able to establish communication with the person and resolve the matter a lot quicker than I would have before your training.